Business Support Manager, MIS Branch, DMS, New York, ICS-12

Business Support Section, MIS Branch, Division for Management Services.

The post reports to the Chief, MIS Branch. The post supervises staff of the Business Support Section comprising of the Client Care Manager, Client Care Associate, ERP Training and Communications Specialist, and other staff assigned on a project basis.

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Main Tasks & Responsibilties

1. Streamline and automate business processes

• Determine organizational and user requirements to support UNFPA business functions and negotiate processes considering best practices and harmonization within the UN system.

• Identify, select and implement leading industry software packages including ERPs suitable for UNFPA business to cater for financial accounting, budgeting, asset management and human capital management practices in the Fund. Harmonize the utilization of other Commercial Off- the Shelf software (Cots) for specific needs.

• Develop and enhance in-house application systems and tools to support the business processes.

• Implement governance and control mechanisms for shared systems. Facilitate and/or participate in meetings (Change Control Board, Tracks, etc) pertaining to management of the established Atlas release schedule. Review functional specifications when necessary to validate development estimates. Identify potential issues with the release schedule or conflicting work efforts to be escalated to the necessary governance body.

2. Provide systems for decision support

• Gather and analyze decision support data required at various levels of the organization.

• Develop data dashboards to be used for decision making on daily basis.

• Develop analytical tools for use by decision makers.

• Develop reports.

• Provide/facilitate online and offline reports at all levels (e.g. operational, accountability, monitoring, decision making and trend analysis).

3. Enhance personal productivity

• Develop collaboration tools.

• Provide self-service help desk support to address user questions.

• Determine training needs and methods for providing training.

• Develop training materials and providing self-service learning capability on a dynamic web-site

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Qualifications and Experience

• Advanced University Degree in IT or related area

• Minimum 12 years of work experience with increasing managerial responsibilities

• Sound experience on Enterprise Resource Planning (ERP) System, preferably Oracle/PeopleSoft

• Sound experience on information systems development, support and management

• Strong knowledge of broad administrative functional activities, and practical business analysis experience 

• Knowledgeable about UNFPA’s policies and operations

• Ability to communicate effectively within all levels of the organization, including briefing executive management and key client stakeholders

• Strong organizational, facilitation and people skills

• Excellent oral and written communications skills.

• Maturity to understand impact and sensitivity of client issues

• Initiative and sound judgment

• Fluency in English is required. Knowledge of a second UN language is considered an advantage.

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Required Competencies

CORE COMPETENCIES

■ Commitment to UNFPA's Values and Guiding Principles;

■ Developing People/Fostering Innovation and Empowerment/Performance Management;

■ Team Work/Communication/Self-Management

■ Strategic Thinking/Results Orientation and Commitment to Excellence/Decision Making;

■ Knowledge Sharing and Continuous Learning

FUNCTIONAL COMPETENCIES

■ Business acumen

■ Implementing management systems

■ Innovation and marketing of new approaches

■ Client orientation

■ Organizational awareness

■ Job knowledge/technical expertise

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UNFPA Work Environment

UNFPA provides a work environment that reflects the values of gender equality, teamwork, respect for diversity, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply.

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Compensation and Benefits

This position offers an attractive remuneration package commensurate with the level of the post. The package includes a competitive net salary plus cost of living adjustment, housing allowance, home leave, health insurance and other benefits.

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Closing Statement

Notice: UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.

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Disclaimer

WARNING TO APPLICANTS: UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you have received a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. Should you feel that you have received a fraudulent notice, letter or offer that makes use of the name or logo of UNFPA, you may submit a report through the UNFPA fraud hotline http://www.unfpa.org/help/hotline.cfm

https://erecruit.partneragencies.org/erecruit.html

This position, Business Support Manager, MIS Branch, DMS, New York, ICS-12, was posted on December 1, 2009. Since this job has been published, it has been viewed 97 times.