CUSTOMER SERVICE REPRESENTATIVE - English & German speaking AK Eindhoven

Guides and directs the total process flow between customer and the repair center. Therefore:Provides information to our national and international partners and customers before, during and after the repair or calibration stage, such as: schedule dates, information on delivery time, shipping information, service prices etc..Calculates and watches repair and calibration price quotations.Invoices the customer, after checking the bill, for carried out activities or contracts.Deals with customer complaints and reclamation’s with respect to service activities.Keeps the service management system up to date with customer and agreement information.Takes care of job scheduling.Is alert on possible sales or service leads. Seeks and exploits commercial opportunities.Tries to establish a long-term relationship with our customers.Works closely with Sales Support Engineer in visiting contract customers and following/generating leads.Generates contract offers and negotiates contents.Intermediate level or equivalent in experience. Minimal 2 years previous experience in an electronic equipment and planning environment.Must be fluent in English (native) & German.Demonstrated ability to recognize and anticipate potential problems and commercial opportunities.Good communication skills, both oral and written.Requires a high degree of accuracy and attention to detail.International company in Eindhoven.Match criteria: Technical, Job, Technical customer support, 1700 - 2000 Euro, 40 hours, Overig, Bachelor, Starter, 1 year, Eindhoven area, English, German, Mid-senior management, SupportCompany name: Undutchables Recruitment Agency BV

This position, CUSTOMER SERVICE REPRESENTATIVE - English & German speaking AK Eindhoven, was posted on January 23, 2012. Since this job has been published, it has been viewed 34 times.