Customer Operational Support - Native Turkish Utrecht in Amsterdam

Job purpose To ensure all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty and account management) are dealt with effectively, correctly and on time, with a view to delivering service and quality excellence towards customers and agents, to maximising refunds within legal givens and to minimise pre-financing costs.

Carry out all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty, customer service and account management) to agreed standards.
Achieve maximum VAT- or Excise Duty-refund within legal guidelines and practices
Deliver excellent service and quality to the team’s customers and agents
Build up and maintain professional working relations with relevant local refund authorities.
Attend training and develop own relevant knowledge and skills in the CO area, including changes in legislation and markets.
Core refund function

Ensure all incoming documentation is verified 48 hours from scanning.
Ensure customer documentation is complete at all times.
Ensure all claims are submitted correctly within relevant local deadlines.
Ensure all rejections are reviewed and appealed promptly where appropriate. Maximise refunds
Keep an eye out for ways to maximise customer relations and propose to Team Leader where relevant
Continuously look for ways to educate the customer whilst maintaining their business, and propose to Team Leader where relevant.
Cost-effectiveness and efficiency
Look out for mechanisms to identify and correct operational mistakes, in order to minimise incorrect pre-financing. Propose to Team Leader where relevant.
Maintain ways to minimise refund-turnaround times to reduce pre-financing costs.
Liaise with Team Leader to ensure maximum efficiency and alignment.
Ensure the correct tools and equipment are utilised: policies, procedures, methods and systems. Develop self
Remain up-to-date with all operational functions within the CO department.
Develop a good understanding of the full CO area, particularly in locations relevant to the team. Other 
Any other relevant task or duty given by the Management.
Native Turkish and fluent English is a must
1 to 3 years of an aministrative or customer service experience
Enthusiastic, team player, flexibleMatch criteria: Job, Customer Service, 40 hours, Prov. North Holland, Prov. Utrecht, Amsterdam area, Utrecht area, TurkishCompany name: Adams Multilingual Recruitment

This position, Customer Operational Support - Native Turkish Utrecht in Amsterdam, was posted on February 6, 2012. The job is located in Amsterdam. Since this job has been published, it has been viewed 21 times.