Customer Service Representative Italian/ French and Portuguese Hoofddorp in Amsterdam

The role will focus on managing all the Customer Service activities for our Business Partners, OEM’s and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments in Plantronics. Duties & Responsibilities: The position is responsible for: • Call Handling (inbound and outbound) • Handling of service and return requests as per defined processes • Reviewing current Customer Service processes and structures on cost and time effectiveness • Reporting • Supporting other departments when needed • Providing close cooperation with Sales, Logistics, Supply Chain Managers and Finance. • Providing active sales support to the field sales team • Complete assigned projects Work Experience: • System knowledge on Windows applications, ERP database (Oracle 11i) order management. • Initiating and driving further efficiency improvements Characteristics: • Customer Focussed • People oriented • Strong independent behaviour • Strong commercial affinity • Strong communication skills, ability to build and maintain internal and external relationships, a team player • Ability to work and perform under pressure • Fluent French/ Italian and Portuguese. Additional languages are beneficial Education: HBO degree or equivalent experience Plantronics BV is a subsidiary of Plantronics Inc. headquartered in Santa Cruz, California with offices worldwide. Founded in 1961 the company is listed on NYSE and trades under the symbol PLT. Plantronics is a designer, manufacturer and marketer of lightweight communications headsets, telephone headset systems, headset accessories, and related services. Plantronics' headsets are recognized for their safety, reliability, comfort, and sound quality. Plantronics has come to be highly regarded for leading-edge technological innovations, particularly for its emerging market products, such as cellular and computer headsets. The Company's headset products are used globally for call center, mobile, computer and residential applications. Match criteria: ICT, Information Services, Information Technology & Services, Job, Customer Service, Sales support, Technical customer support, Prov. North Holland, Amsterdam area, French, Italian, PortugeseCompany name: Greenberg Nielsen

This position, Customer Service Representative Italian/ French and Portuguese Hoofddorp in Amsterdam, was posted on November 30, 2011. The job is located in Amsterdam. Since this job has been published, it has been viewed 78 times.