Customer Service Representative, speaking English on a native level, AC Hoofddorp in Amsterdam

Provide customers with strong product knowledge and specifications.Order Management + Maintenance of the data in the Order management SystemCompilation of the back-order report.Pro-active signaling of potential problems (potential back-order situations) and attempting to prevent them.Pro-active informing of customers with regard to the status of their orders.Performance of support tasks such as the registration and handling of complaints, handling of referring of customer queries, and handling of returns.Coordinate with AR regarding customer payment terms.Provide input with regard to the improvement of procedures and working methods with a view to improving the quality of the work and the services provided to the customer.Process reports requested by sales management and customers using Microsoft Excel.Candidate has to live and be settled in the Netherlands. Conversational level of Dutch is a pre.3 years of customer service and order management experience.Customer focused, pro activene approach, taking ownership.Experience with direct distribution models to retail.Domestic and international transportation knowledge.Strong problem solving skills.Ability to work under pressure, multi-task and meet deadlines.Must possess excellent communication skills.Qualifications at an MBO level and knowledge of MS office.Experience working in an office sales department would be an advantageInternational company.Match criteria: Technical, Job, Customer Service, 2700 - 3200 Euro, 40 hours, Commercieel, Secondary School, 2-5 years, The Hague area, Amsterdam area, Rotterdam Area, Utrecht area, English, Dutch, Mid-senior managementCompany name: Undutchables Recruitment Agency BV

This position, Customer Service Representative, speaking English on a native level, AC Hoofddorp in Amsterdam, was posted on February 6, 2012. The job is located in Amsterdam. Since this job has been published, it has been viewed 27 times.