High level Customer Service/Order Management Representative fluent German and fluent Dutch speaker HOOFDDORP in Amsterdam

Our Client - an international company based in Hoofddorp is looking for a Customer Service/Order Management Representative to be the link between the customer, the distribution centre and the commercial management team. He/She will be responsible for the front line contact with external customers and sales management for processing customer purchase orders from receipt to delivery. He/She will work with internal departments and sales managers to coordinate all the necessary steps to ensure the customer order is filled to their expectation. ESSENTIAL FUNCTIONS: • Provide customers with strong product knowledge and specifications • Coordinate with AR regarding customer payment terms • Order Management – Processing of orders (inputting, forwarding and archiving) • Compilation of the back-order report • Maintenance of the data in the Order management System (product and customer details) • Pro-active signaling of potential problems (potential back-order situations) and attempting to prevent them • Pro-active informing of customers with regard to the status of their orders • Performance of support tasks such as the registration and handling of complaints, handling of referring of customer queries, and handling of returns • Provide input with regard to the improvement of procedures and working methods with a view to improving the quality of the work and the services provided to the customer. • Process reports requested by sales management and customers using Microsoft Excel
EDUCATION AND EXPERIENCE • 3 or more years of customer service experience involving order management • Must be customer focused, able to empathize, and loyal and trustworthy • Domestic and international transportation knowledge • Strong problem solving skills • Ability to work under pressure, multi-task and meet deadlines • Must possess excellent communication skills • Qualifications at an MBO level and knowledge of MS office  • Experience working in an office sales department would be an advantage • Fluent in 3 languages German, English and Dutch.Dynamic fast moving company offering a nice salary packageMatch criteria: Job, Customer Service, 40 hours, Amsterdam area, English, German, DutchCompany name: Adams Multilingual Recruitment

This position, High level Customer Service/Order Management Representative fluent German and fluent Dutch speaker HOOFDDORP in Amsterdam, was posted on January 16, 2012. The job is located in Amsterdam. Since this job has been published, it has been viewed 26 times.