IT-Helpdesk Support English speaker + German, French or Spanish-ZW Capelle a/d Ijssel

Responsible for solving the technical issues that occur to the customers of our client, a leading online service provider in hospitality.You serve the users of their services with great respect, extensive knowledge and the intention to fix their issues fast but properly.From a customer focused perspective, you offer them a distinguishing customer experience by helping them to solve their technical issuesKnowledge & Computer SkillsSolid understanding of the Internet and it’s technologies (e-mail, web browsers)Software: MS Windows 2000, XP, Windows7, MS Office applicationsNetwork (LAN/WAN) troubleshooting skillsBroadband Internet connectivity knowledge is a plusExcellent typing skillsCommunication SkillsFluent in English as well as a minimum of one additional language (preferable German, but French or Spanish can be used during the project)Ability to communicate (orally & written) correctly and clearly with all customersExcellent documentation skillsGood comprehension skills-- ability to clearly understand and state the issues customers presentAbility to concentrate – follow customer issue without distraction to resolutionGood composition skills-- ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlyCustomer FocusExcellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.Ability to empathize with and prioritize customer needsDemonstrable interpersonal skills with a diverse customer baseDemonstrable conflict resolution, negotiating, and de-escalation skillsDemonstrate ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsProblem Solving SkillsEffective problem solving skills including decision making, time management & immediate prioritization of tasks as assignedAbility to approach problems logically & rationallyAction oriented and self disciplinedOrganized and detail orientedAbility to quickly & effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situations.An international contact center located in Capelle a/d IjsselMatch criteria: Technical, Job, Customer Service, 1400 - 1700 Euro, 40 hours, Automatisering/IT, Secondary School, 1 year, Rotterdam Area, English, German, French, Spanish, SupportCompany name: Undutchables Recruitment Agency BV

This position, IT-Helpdesk Support English speaker + German, French or Spanish-ZW Capelle a/d Ijssel, was posted on February 1, 2012. Since this job has been published, it has been viewed 31 times.