International Customer Service Manager (PN) Zoetermeer

You are primarily responsible for maintaining optimal client contact within the International Customer Service Center.  As a hands-on manager you lead and coach by example.  With your team, which consists of 6 multilingual full timers, you service European clients as efficiently as possible.   You also set up and coordinate after-sales activities effectively.Responsibilities:-          Lead by example-          Ensure optimal client satisfaction-          Develop KPI’s to monitor the department’s efficiency and capacity-          Optimize and professionalise activities, processes and procedures with regard to (after)  Sales and ServiceWe are looking for a professional Customer Service Manager.  Someone who puts customer satisfaction and support first, and knows how to structure the department in a way to effectively achieve this.-          HBO-equivalent level of thinking /experience-          Minimum of 5 years experience in managing people within an international customer service/ tech support department-          Knowledge of processes and procedures in a customer service environment and able to constantly keep improving them-          Technical product knowledge  is not required, although there should be interest-          Excellent grasp of English. Other languages are a big advantage (especially German)International company based in Zoetermeer, the Netherlands.Match criteria: Technical, Job, Manager, 3200 - 4000 Euro, To be determined, 40 hours, Administratief, Bachelor, 5-7 years, Prov. South Holland, The Hague area, English, Team leaderCompany name: Undutchables Recruitment Agency BV

This position, International Customer Service Manager (PN) Zoetermeer, was posted on January 26, 2012. The employer is Coach. Since this job has been published, it has been viewed 27 times.