International Customer Service Representative Rijswijk

For our client's European headquarters, we are looking for a multilingual Customer Service Representative.Your key responsabilities will be:• Fulfillment of customer inquiries (Price, Deliveries, Technical questions etc.)• Manage customer order intake• Manage customer order processing• Pro-actively inform customers on product/ price changes• Pro-actively inform customers on delivery schedule changes or other aspects of service impact• Complaint/ Claim Entry• Return Shipment Entry• Credit Note creation• Problem solving/Escalation of service issues• Execute and follow-up Sales Campaign/ ActionsIf...• You love to offer personalized service with a smile• You are able to handle issues and queries in an appropriate and professional way• You enjoy finding ways to constantly improve our services• You like to work within agreed SLA’s (service level agreements) and you can keep to deadlines• You can organize and prioritize your work• You are willing to keep up to date with the industry...then APPPLY NOW!We are looking for someone with:• MBO/HBO degree or equivalent• Minimum 1 year experience within customer service• Working knowledge of Word and Excel• Fluent in English and/or Dutch, with French and/or German, both written and spoken• Customer oriented• Excellent interpersonal communication skills• Preferably experience in a bank or payment industry environmentAPPLY NOW!
European headquarter of an international company.
Match criteria: Business Consultancy, Job, Customer Service, 2000 - 2300 Euro, 40 hours, Commercieel, Bachelor, 1 year, Prov. South Holland, The Hague area, English, German, French, DutchCompany name: Unique Multilingual Services

This position, International Customer Service Representative Rijswijk, was posted on February 8, 2012. Since this job has been published, it has been viewed 27 times.