Italian Customer Care / Confidential / Madrid, Madrid, Spain

Confidential/Madrid, Madrid, SpainAs a Customer Service Agent, you will be in charge of achieving exceptional level of client satisfaction.

Main responsibilities:
- Handling the client's queries and complaints by phone, mail and fax
- Introducing all the information in the internal CRM system
- Tracking and escalating the incidents properly
- Managing the information cycle until the correct solution of assigned incidents
- Handling and documenting customer complaints according to external and internal guidelines

Qualifications:
- Education level of vocational training and/or college.
- NATIVE LEVEL of Italian.
- An intermediate level of English is mandatory.

Experience:
- Two years of experience in a similar Customer Service role
IT skills:
- Proficient in Microsoft Office package

The profile we are looking for will have:
- Excellent oral and written communication skills
- Customer Service orientation abilities
- Problem solving skills
- Punctuality
- Stress management skills
- Team player abilities

Benefits:
- 18.000€ gross per year
- Permanent position
- Opportunity to develop a career in a prestigious multinational company
- International and dynamic work environment
- One month of paid training will be provided
- Working hours: 09:00 - 17:30

If intersted, please send your CV to cristina.miro@manpower.es

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This position, Italian Customer Care / Confidential / Madrid, Madrid, Spain, was posted on January 29, 2012. The job is located in Madrid. Since this job has been published, it has been viewed 23 times.