Kansas City, KS, USA: General Manager- Crown Center/Restaurants by Hyatt

The General Manager of the Crown Center Restaurants by Hyatt oversees all restaurants operated by Hyatt in the Crown Center shops, including Milano and Crayola Cafe. Prior full service restaurant service is required. This position reports directly to the Food and Beverage Director and Assistant Food and Beverage Director

Duties Include

Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house; develop and recommend the budget, concepts and objectives and manage within those approved plans; implement and maintain food and beverage sales/marketing programs; direct and oversee development of employees; hire, train , empower, coach and counsel, performances and salary reviews; direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations; coordinate outlet operations with other hotel departments to ensure efficient guest service; resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; implement procedures to increase guest and employee satisfaction; exercise quality control for both food and beverage; maintain Hyatt standards of service and ensure their implementation; perform daily walk-through to ensure full compliance with Department of Health regualtions and Hyatt Corporate standards; coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

4 years or more of progressive hotel F&B management experience (preferably the Hyatt)

Service oriented style with professional presentation skills

Proven leadership skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, etc.

Clear concise written in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Experience in implementing new food and beverage concepts

This position, Kansas City, KS, USA: General Manager- Crown Center/Restaurants by Hyatt, was posted on June 16, 2010. The job is located in Milan. The employer is Crown. Since this job has been published, it has been viewed 59 times.