Multilingual Team Lead Customer Services NL

For a client we are looking for a Customer Service Manager. In this role you are primarily responsible for optimal customer contact of the International Customer Service Center. As a foreman you coach a team that besides yourself counts 6 multilingual FTE’s. With your team you foresee the customers in the most efficient way of necessary information and support. You will also coordinate the after sales service activities and manage this as efficiently as possible.-Provides as a foreman (from lead by example) professional coaching and guidance to the International Customer Support department.-Provides optimal customer satisfaction.-Develops the right KPI's to the department to monitor the proper effectiveness and staffing.-Optimizes and professionalize the activities, processes and procedures in (after) sales and service.
We are looking for a professional Customer Service Manager.Someone who puts customer satisfaction and support at the centre and from this starting point further professionalizes and structures the department:-We are looking for a candidate with a BA degree and at least 5 years management experience in customer service / tech support, preferably in an international environment.-Knowledge of the processes and procedures in this area and able to improve this constantly for optimum customer satisfaction.-Good command of English and Dutch. Command of other languages is a major plus.
For more information, please contact the offices of Unique Multilingual Services The Hague on +31 (0) 70 311 78 00.
Match criteria: Construction, Job, Customer Service, 40 hours, Economisch, Bachelor, 2-5 years, Prov. South Holland, The Hague area, English, DutchCompany name: Unique Multilingual Services

This position, Multilingual Team Lead Customer Services NL, was posted on January 24, 2012. The employer is Coach. Since this job has been published, it has been viewed 35 times.