Native bilingual Italian / Spanish Customer Support Nike account NL in Amsterdam

To acknowledge, research and provide clear solutions to queries from customers of our clients.You are available for appr. 3 months (or more) and have no holiday plans in December (busiest month).Main accountabilities: Responds to the question ‘what’ by listing the principal responsibilities. Specific and concise presented by areas of responsibility. Should be used to set up objectives.* you are a Native Spanish and Italian speaker and have atleast 6 months of callcenter experience.• Accountable for providing a high level of response to the customers of our clients• Ensures that all communication with customer is within the guidelines of the client• Follows prescribed problem resolution procedures• Handles customer’s querries arising from the clients products• Ensures that cases and calls are logged in accordance with the Data Quality guidelines • Ensures that all data is collected accurately• Ensures that service levels are achieved as communicated by the Account ManagerCore Competencies: Work-related behaviors required to achieve the jobResponds to the question ‘ How’ to achieve the job. Should be used in performance assessment, development planning and recruitment.E.g.: Communication skills, negotiation skills defined and detailed according to the specificities of the job.Communication Skills• Competent in use of all methods of communication e.g. fax, email, telephone• Conveys information clearly and effectively both written and verbal• Written part has to be fluentTeamwork• Works well with others • Motivates and reinforces teamwork• Develops rapport and trust• Works to own and team standardsProblem SolvingSYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
Match criteria: ICT, Job, Customer Service, Sales support, Technical customer support, 1400 - 1700 Euro, 40 hours, Overig, Secondary School, 2-5 years, Prov. North Holland, Amsterdam area, Italian, SpanishCompany name: Unique Callcentre

This position, Native bilingual Italian / Spanish Customer Support Nike account NL in Amsterdam, was posted on October 25, 2011. The job is located in Amsterdam. The employer is NIKE. Since this job has been published, it has been viewed 47 times.