Roma, Italia: Technical Support Specialist III in Rome

About Bally Technologies, Inc.
With a history dating back to 1932, Bally Technologies designs, manufactures, operates, and distributes advanced gaming devices, systems, and technology solutions for the worldwide casino gaming industry. Always on the cutting edge of technology innovation, Bally offers rich and rewarding careers for smart, forward-thinking, and passionate people.

We are currently seeking a Technical Support Specialist for our Bally Rome location.

The person in this position supports all Bally Technologies’ software applications and hardware. Efficiently and effectively handles customer service inquires. Provides prompt resolution to all support related calls.

Duties and Responsibilities:
• Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural
• Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
• Updates knowledge base on a regular and consistent basis
• Provides technical support for business applications usage
• Maintains a thorough understanding of the product methodology and functionality of the systems
• Performs other duties as needed upon request by immediate supervisor

Training AND/OR Experience:
• Three years experience in a technical capacity related to the computer field, customer service, or casino operations
Knowledge / Skills / Abilities:
• Excellent troubleshooting skills
• Ability to make fast and correct decisions in a fast-paced environment
• Universal knowledge of Bally software applications
• Strong telecommunications and detail skills required
• Strong interpersonal skills in dealings with employees of all levels
• Unix, AS400, and Microsoft applications knowledge preferred.
• Fluency in Italian and English languages required.

Education:
• Bachelor's degree or equivalent customer service, gaming or IT experience

Physical Requirements:
Moderate

** Please note: By responding to this advertisement for employment, you understand that representatives of Bally Technologies may be located outside of your home country and are reviewing all information that you have provided. Your privacy will be respected in accordance with local requirements. Thank you for your interest in Bally Technologies.

This position, Roma, Italia: Technical Support Specialist III in Rome, was posted on May 3, 2011. The job is located in Rome. Since this job has been published, it has been viewed 40 times.