Date of Birth:
October 23, 1989
Want to Work in:
customer services, back office work, managment, mis preparing
Customer Services, Back office Work, Managment, MIS preparing
Rajkot - Dwarkesh Marketing (Rajkot) Pvt. Ltd
I currently work here
Preparing MIS & tracking achievements and targets.
Ensuring timely Purchase & delivery of order.
Monitoring and Tracking of Payment collection.
To coordinate and handle the day-to-day branch operations.
Jamnagar - AVIVA LIFE INSURANCE
from 2009.01 to 2011.02
New Business Processing.
Walk in customer services at Branch.
Co-ordinate with each & every function including Sales, Queries, Complaints, Claims & Underwriting Support for Investigation.
Collection of Customer’s renewal payments.
Co-Ordinate with Bank for payment deposition and Queries.
Check Advisors recruitment docket and process.
Dispatch to Advisors commissions cheque.
Daily monitor Advisor’s Training, Exam and inform to respective A/SM’s.
Daily, Monthly & Yearly reports send to Zonal Manager.
Sr. Relationship Executive
Rajkot - TATA TELESERVICES LIMITED
from 2005.01 to 2009.01
Handling a staff of 5 Relationship Executive at True Value Hub.
Handling each & every functions of After Sales including Queries, Issues & Complaints of various customers.
Handling Cancellations, Retention and ensuring timely Refunds.
New Prepaid, Postpaid Connection and RCV selling.
Educating the Customer about all Handset Operations, Valued Added Services and utility, usage and importance of the services available.
Giving information to existing customer to new scheme, new plan and new handsets.
Co-ordination with Technical, Marketing, Commercial for the smooth functioning of the systems and solving queries depending on its nature of complaint.
Online Cash & Credit Card Payment collection.
Maintain MIS / RTS (Retail Tracking System) on daily basis for two TVH.
Daily Reporting to Cluster Head.
B. Com - Commerce
Jasani Arts & Commerce Collage - Rajkot
from 2002 to 2005