Rajendra Chauhan

 Preparing MIS & tracking achievements and targets.
 Ensuring timely Purchase & delivery of order.
 Monitoring and Tracking of Payment collection.
 To coordinate and handle the day-to-day branch operations.

 New Business Processing.
 Walk in customer services at Branch.
 Co-ordinate with each & every function including Sales, Queries, Complaints, Claims & Underwriting Support for Investigation.
 Collection of Customer’s renewal payments.
 Co-Ordinate with Bank for payment deposition and Queries.
 Check Advisors recruitment docket and process.
 Dispatch to Advisors commissions cheque.
 Daily monitor Advisor’s Training, Exam and inform to respective A/SM’s.
 Daily, Monthly & Yearly reports send to Zonal Manager.

 Handling a staff of 5 Relationship Executive at True Value Hub.
 Handling each & every functions of After Sales including Queries, Issues & Complaints of various customers.
 Handling Cancellations, Retention and ensuring timely Refunds.
 New Prepaid, Postpaid Connection and RCV selling.
 Educating the Customer about all Handset Operations, Valued Added Services and utility, usage and importance of the services available.
 Giving information to existing customer to new scheme, new plan and new handsets.
 Co-ordination with Technical, Marketing, Commercial for the smooth functioning of the systems and solving queries depending on its nature of complaint.
 Online Cash & Credit Card Payment collection.
 Maintain MIS / RTS (Retail Tracking System) on daily basis for two TVH.
 Daily Reporting to Cluster Head.

.